Last updated: 25/10/2026

Who we are

Our website address is https://suavesy.co.uk. We are Suavesy Limited, based in the United Kingdom, and we sell children’s books to customers in the UK. We are the data controller for the personal information collected through this website, which means we decide how and why it is used.

If you have any questions about this policy or how we use your information, please contact us at suavesy@outlook.com or 13 Tudor Vale, Dudley, West Midlands, DY3 1TZ, United Kingdom.

What information we collect

Depending on how you use our website, we may collect:

  • Order details: your name, delivery and billing address, email address, phone number and the items you buy.
  • Payment information: payments are handled by our payment providers. We do not see or store your full card details.
  • Messages you send us: your name, email address and message when you use our contact form or email us.
  • Account details: if you create an account, your login details and order history.
  • Technical information: your IP address, browser type and how you use the site, collected through cookies and similar technologies.

How and why we use your information

We only use your personal information when we have a lawful reason to do so under UK data protection law. We use it to:

  • Process and deliver your order, and keep you updated about it (contract);
  • Take payment and keep financial records as required by law (legal obligation);
  • Answer your questions and provide customer support (legitimate interests);
  • Keep our website secure and prevent spam and fraud (legitimate interests);
  • Send you news or offers, only if you have agreed to receive them (consent).

We do not sell your personal information to anyone.

Orders, payments and delivery

When you place an order, we use your details to process it and arrange delivery. Payments are taken securely by third-party providers, which may include [Google Pay, Amazon Pay, Clearpay, card payment provider. These providers have their own privacy policies and are responsible for how they handle your payment information.

We share your name, delivery address and contact details with our delivery partners Royal Mail & Evri only so they can deliver your order. At the moment, we deliver within the UK only.

Contact form and emails

If you contact us through the form on our website or by email, we use the details you provide to reply to you. Messages may be processed through our website hosting and email providers. We keep enquiries for as long as needed to deal with them and for a reasonable period afterwards in case of follow-up questions.

Marketing

We will only send you marketing emails if you have opted in, or if you have bought from us before and we are promoting similar products, in which case you can opt out at any time. Every marketing email includes an unsubscribe link, or you can email us at suavesy@outlook.com at any time.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.